This privacy policy explains how personal data is managed on this website in compliance with the General Data Protection Regulation (GDPR 2016/679). It is essential to read and accept this policy before continuing to browse.
Refraceram.com is a project of Refraceram, with the corporate name Refraceram S.L. and CIF: B99261430.
This privacy policy was last updated on 07/07/2024.
Welcome to our website, and thank you for reading on.
Refraceram S.L. is committed to maintaining the privacy of subscribers, contacts, and clients, ensuring the best practices in handling personal data.
Refraceram S.L. will not collect data from minors. If personal data of a minor is discovered in our files, we will proceed immediately to delete it.
This platform may contain links to third-party websites. If so, we are not responsible for the data protection practices or content of these websites. Therefore, please carefully review the privacy policies of each site before accepting conditions and proceeding with their use.
Refraceram S.L., with CIF: B99261430, manages a personal data file where users’ data is stored and processed for the purpose of responding to inquiries, providing requested services via contact form, executing user-contracted services and billing, managing user registration on the portal, moderating comments, and managing the subscription list of this website.
Controller of Your Personal Data
- Company Name: Refraceram S.L.
- Trade Name: Refraceram
- CIF: B99261430
- Registered Office: C/ Sanclemente 6/8, 5º, Oficina 10. 50001 Zaragoza
- Email Address: info@refraceram.com
- Activity: Supply of refractory materials
In accordance with the General Data Protection Regulation (GDPR), the personal data you send through the website’s forms will be processed as “Website Users and Subscribers” data.
Submission and Registration of Personal Data
Providing personal data is mandatory in order to contact and conduct business with Refraceram S.L. Failure to provide the requested personal data or to accept this data protection policy will make it impossible to subscribe and process requests made on this site.
Personal data is required in the following cases on this website:
- To make inquiries via the contact form.
- To request any of the services and/or products we offer.
Personal information will be used as follows:
- To promote the services of Refraceram S.L.: For example, if the User leaves personal information in one of the contact forms, we may use this data to send information about our services if requested.
- To ensure compliance with terms of use and applicable law: This may include developing tools and algorithms to help this website maintain the confidentiality of collected personal data.
- For customer service and to provide support services.
- To establish communication with subscribers and users.
- In each case, as a User, you have full rights over your personal data and its usage, and you may exercise these rights at any time.
Transfer of Data to Third Parties
This site will never share user data obtained through this portal with third parties, nor will it transfer user data to third parties unless users have been previously informed and express authorization has been obtained, or a legal obligation exists.
Third-Party Services Offered on This Website
To provide services strictly necessary for our business operations, we share data with the following providers under their respective privacy terms.
All third-party services used on this website are essential to delivering our services and have been selected based on their compliance with the rights we uphold on this site.
The following companies will have access to the personal information needed to perform their functions but may not use it for other purposes. Additionally, they are required to handle personal information in accordance with this Privacy Notice and applicable data protection laws.
- Hosting: AoW Productions S.L., CIF: B-63201727, located in Spain. AoW.es processes data from web users and subscribers to provide hosting and email services. More information at aow.es.
- Web Platform: Developed in WordPress by Estudio Digital MCClic S.L., based in Alagón, Zaragoza. Estudio Digital MCClic processes data on the website to provide technical support for the code they created. More information at www.mcclic.com.
Personal Data Collection Systems Used on This Website
This website uses various systems to collect personal information, always requiring the prior consent of users to process their data for the purposes indicated.
As a User, you have the right to revoke your prior consent at any time.
Personal Data Collection Systems Used:
Contact Form: A contact form is also available for inquiries, suggestions, or professional contact. In this case, the email address provided will be used to respond to inquiries and send information requested by the user through the website.
Cookies: When the user registers or navigates on this website, “cookies” are stored. The user can consult the cookie policy at any time for more information on the use of cookies and how to disable them.
Email: If the user contacts us through the email address provided on this website, their data will be processed to respond to their inquiries and send the requested information through the email address from which the inquiry is received.
The User guarantees that the personal data provided through the various forms are truthful and is obligated to communicate any changes to them. Likewise, the User guarantees that all the information provided reflects their real situation, is up to date, and accurate. Furthermore, the User agrees to keep their data updated at all times, being solely responsible for the inaccuracy or falseness of the provided data and any damages that may result from this to Refraceram S.L., as the owner of this website, or to third parties due to the use of this data.
Exercise of Your Rights
Any user has the right to:
- Request access to their data
- Request rectification of inaccurate data
- Request deletion when, among other reasons, the data is no longer needed for the purposes for which it was collected
- Request restriction of processing, in which case data will only be retained for the establishment or defense of legal claims
- Request data portability
- Object to the processing of their data; in this case, Refraceram S.L. will cease processing the data unless there are compelling legitimate grounds or for the establishment or defense of possible claims.
You may exercise your rights by means of a written and signed request containing the following information: name and surname, address for the purpose of notifications, together with valid proof in law, such as a photocopy of your ID card or equivalent, and the request in which the request is specified. The letter must be sent to Refraceram S.L., C/ Sanclemente 6/8, 5º, Office 10. 50001 Zaragoza.
Legal Basis for Data Processing
The legal basis for processing your data is consent.
The User declares they have been informed of the conditions regarding Personal Data Protection by accepting our privacy policy or by sending an email through the address published on the website.
Data Retention Period
Personal data provided by the user will be retained until the user requests its deletion.
Data Security
Refraceram S.L. is committed to using and processing users’ data with respect to confidentiality and to using it in accordance with its intended purpose. To this end, we have taken the necessary measures to prevent the alteration, loss, unauthorized processing, or access to personal data provided to us.
- SSL Certificate: This is a security protocol that ensures data transmission between the server and the website user is fully encrypted.
Refraceram S.L. cannot guarantee the absolute security of the Internet, and therefore, data breaches due to unauthorized access by third parties.
If a security breach occurs, we will notify the Customer without undue delay, providing relevant information about the Security Incident.
Changes to This Privacy Policy
Refraceram S.L. reserves the right to modify this policy to adapt it to new legislation or jurisprudence as well as industry practices. In such cases it will be announced on this page the changes introduced with reasonable notice before its implementation.
Commercial Emails
In accordance with the LSSICE, Refraceram S.L. does not engage in SPAM practices and therefore does not send commercial emails that have not been previously requested or authorized by the User.
On behalf of the Refraceram S.L. team, we thank you for taking the time to read this privacy policy.